Ground Handling Services at Hazrat Shahjalal International Airport

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Airport Ground Handling Services at Hazrat Shahjalal International Airport (DAC)

The Civil Aviation Authority of Bangladesh (CAAB) and approved handling agencies oversee the full range of ground handling services provided at Hazrat Shahjalal International Airport (IATA: DAC) in Dhaka, Bangladesh.

With its state-of-the-art aircraft and passenger handling facilities, the airport is Bangladesh’s main international gateway. 

Airport Ground Handling Services
Airport Ground Handling Services

World-Class Ground Support at the World's Busiest Airport

Key Service Advantages

  • Dual-licensed handlers (AD Aviation & Etihad Airport Services)
  • 90-minute turnaround guarantee for narrow body aircraft
  • 24/7 operations across all terminals
  • State-of-the-art GSE fleet (100% electric options available)
  • IATA ISAGO certified operations

Key Ground Handling Providers

  1. CAAB Ground Handling (Primary provider)
  2. Biman Bangladesh Airlines (National carrier handling)
  3. Menzies Aviation Bangladesh (International handler)
  4. NAS Air Services (Specialized services)

Get in touch with The Network Plan, your reliable aviation services partner, for professional ground handling coordination at Hazrat Shahjalal International Airport.

Our services address these pain points, providing 24/7 Airport Ground Handling Services at Hazrat Shahjalal International Airport tailored to your operational needs.

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Airport Ground Handling Services at Hazrat Shahjalal International Airport

Core Ground Handling Services

Aviation services are essential for the global transportation system, offering a wide range of operations that ensure the safe and efficient movement of passengers and cargo.

Key areas of aviation services include:

  • Passenger Transport: Domestic and international flight operations for travelers.
  • Cargo Services: Safe and timely delivery of goods and freight.
  • Ground Handling: Includes baggage handling, aircraft cleaning, towing, pushback, and marshalling.
  • Aircraft Maintenance: Regular inspections and repairs to ensure airworthiness.
  • Refueling Services: Timely and safe aircraft fueling operations.
  • Catering Services: In-flight meals and beverage provision for passengers and crew.
  • Air Traffic Control: Monitoring and managing aircraft movements to ensure flight safety.
  • Customer Services: Check-in, boarding, and assistance at the airport.
  • Security Services: Passenger and baggage screening for safety compliance.
  • Emergency Support: Medical aid and fire safety readiness.

These services support airline operations, boost economic growth, and ensure passenger satisfaction.

 



SAF & Alternative Fuel Solutions

Core Ground Handling Services

  • Aircraft marshalling and parking
  • Loading/unloading (bulk/containerized)
  • Aircraft towing and pushback
  • GPU and AC power supply
  • Lavatory servicing and water replenishment
  • De-icing (when required)
  •  
  • Check-in counter operations
  • Boarding gate management
  • Baggage handling (sortation/reconciliation)
  • PRM (Persons with Reduced Mobility) assistance
  • VIP handling services
  •  
  • Import/export cargo processing
  • Dangerous goods handling (Category 10 certified)
  • Cold chain management
  • Live animal handling
  • ULD management
  •  
  • Flight dispatch
  • Weight and balance calculations
  • Aircraft technical servicing
  • Cabin cleaning
  • Catering coordination
  •  

Charges & Fees Structure

Aircraft Handling Fees

  • Narrow-body:  per turnaround
  • Wide-body:  per turnaround
  • GA Aircraft: depending on size

Additional Services

  • After-hours handling: 25% surcharge (2200-0600)
  • VIP Services:  per passenger
  • Quick Turnaround: 15% premium fee

Operational Requirements

Prior Notification Required

  • Minimum 4 hours for scheduled flights
  • Minimum 12 hours for charter flights
  • 24 hours for special cargo (dangerous goods/animals)

Required Documentation

  • Aircraft documents (registration, airworthiness)
  • Crew licenses and medical certificates
  • Passenger/cargo manifests
  • Security clearance documents

Why Choose Us

Benefits of Choosing The Network Plan at AUH

Reliable fuel services here prevent delays, reduce costs, and maintain Hazrat Shahjalal reputation as a world-class aviation hub.

24/7 Operations:

Round-the-clock support for all flight schedules.

Cost Efficiency:

Leverage our supplier network for competitive pricing.

Rapid Turnarounds:

Emergency fuel delivery within 45 minutes of request.

Full Compliance

: Adherence to UAE GCAA, IATA, and international safety protocols.

Special Handling Capabilities

Unique Offerings

  • Hajj Flight Operations: Dedicated handling facilities
  • Diplomatic/VIP Handling: Separate security protocols
  • Cargo Charter Expertise: Pharma logistics certified
  • Military Aircraft Support: Government flight handling

Best Practices for Operators

  1. Submit handling requests via email at least 12 hours prior
  2. Confirm fuel orders separately with suppliers
  3. Arrange customs clearance in advance for special cargo
  4. Utilize dedicated handlers for complex operations
  5. Monitor DAC NOTAMs for operational updates

The airport continues to upgrade its handling capabilities with new equipment and trained personnel to meet growing demand.

For real-time handling coordination, contact the airport’s Ground Operations Center upon slot confirmation.

 

Operational Requirements

Mandatory Documentation

  • Airport slot confirmation

  • Aircraft technical details

  • Crew and passenger manifests

  • Security declarations

  • Customs documentation (for cargo)

Recommended Lead Times

  • Scheduled flights: 48 hours
  • Ad hoc operations: 12 hours
  • VIP handling: 72 hours
  • Special cargo: 96 hours

Innovative Service Features

Digital Transformation

  • Electronic turnaround management
  • Real-time baggage tracking
  • Automated weight & balance
  • Digital check-in for crew

Sustainability Initiatives

  • 100% electric GSE fleet by 2025
  • Solar-powered equipment charging
  • Waste reduction programs
  • Carbon offset options

Airport Ground Handling Services at Hazrat Shahjalal International Airport

From routine refueling to crisis management, The Network Plan ensures Airport Ground Handling Services at Hazrat Shahjalal International Airport

Contact us for a free fuel audit or to discuss custom supply agreements!