Ground handling, slots and PPR, arranged before you depart

01What a handling request covers

A handling request is a single booking that includes everything the aircraft, crew and passengers need on the ground: marshalling and parking, ground power, passenger and crew handling through the terminal or general aviation terminal, baggage, cargo handling, lavatory and water services, and the arrangements with customs, immigration and airport security.

We choose the handler that suits the flight, whether the airport's main handler, an FBO or a cargo handler, and send them one confirmed set of details. If anything changes, we update the handler, the slot and the permits together.

02What we arrange at the airport

Depending on the airport and the flight, we coordinate:

• Ground handling and general aviation terminal or FBO services
• Ramp, parking and hangarage, including long-stay parking
• Airport slots and prior permission required (PPR)
• Catering for crew and passengers
• Aircraft security and guarding
• Cargo handling, including dangerous goods acceptance
• Cleaning, lavatory and potable water services
• De-icing and ground power, where available

03Airport slots and PPR

At coordinated airports, every arrival and departure needs a slot from the slot coordinator. Other airports ask for prior permission required (PPR) because of limited parking, opening hours or restricted operations. Slots and PPRs are separate from the state's landing permit, and a flight can need all three.

We request slots and PPRs together with the landing permit and the handling, track their tolerances against your schedule and move them when the schedule moves.

04How a handling request runs

Every request follows the same steps:

• You send the schedule, aircraft and any special requirements.
• We confirm which handler, slot and PPR the airport requires, and flag curfews, parking limits or opening hours.
• We book the handling and send the confirmation to you and the crew.
• On the day, our OCC keeps the handler updated with your actual times and deals with any change.
• After the flight, we check the handling invoice against what was ordered.